We reimagine the way leaders get their people and customers

 
 
 
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Because it's always been done that way is the reason we question it. We help people see their world slightly differently. We understand human behaviour to change human behaviour. So what do you want to shift in your workplace?

 
 
 
 
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WHO WE ARE

We are a leadership consultancy that exists to create successful, empathy-driven workplace and customer experiences. 

Our mission is to move organisations beyond just talk and create real behaviour change within employee and customer experiences. We believe that to make an impact on the world you operate in you need to understand how to switch people’s behaviours. It's part science, part creativity.   

 
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WHAT WE DO

We help leaders (and their people) design their cultures, employee experiences and customer experiences.

Understanding what motivates and drives your people and your customers lies at the heart of everything we do to help shift cultures and customer experiences.

 
 
 
 
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DESIGNED BY RIDERS&ELEPHANTS

The tools we've designed are for face-to-face, human conversations about workplace culture and customer experiences.

These uniquely simple yet powerful tools create more human experiences, but are flexible enough to be used in ways that suit the specific needs of every leader. 

These tools can be used by everyone within your organisation – regardless of their status. They work for small and large organisations – because both small and large organisations are made up of human beings who are motivated by similar things: relatedness, competence and autonomy. 

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OUR NAME?

For anything to change, you have to you have to reach both your rational mind and your emotions. Then intentionally shape the environment around you.

When we first learnt about the psychologist Jonathan Haidt's work on our two minds we saw the world we live in differently. Haidt's original work, The Righteous Mind, was popularised by Dan and Chip Heath in their book called Switch.

Since learning about this work, we've been fascinated with how we can influence human behaviour and help people to change for the better. It's the inspiration behind everything we do here at riders&elephants.

 

 
 

YOUR CUSTOMERS WON'T BE ENGAGED UNLESS YOUR PEOPLE ARE ENGAGED

— JEREMY DEAN, FOUNDER & DIRECTOR

 
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Who we work with

We have worked with leaders from these companies, and leaders from these companies have adopted our tools:

Westpac | Fletcher Building | Kiwibank | Wellington City Council | Trilogy International | Think Concepts | Cricket Wellington | Bobux | Garage Project | Xero | Story Park | Porirua City Council | Uprise Digital | Fairway Resolution | Empathy Design | The Public Trustee Queensland

The type of organisations we work with doesn’t matter so much, but the types of people do. We love to work with entrepreneurial leaders who are driven to improve how they connect and care for their people and their customers. 

The leaders we work with are CEO's, Founders, Human resource managers, People & Capability specialists, Brand managers, Customer experience managers, Team leaders and coaches. 

 
 
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