designed by riders&elephants
These uniquely simple yet powerful tools create more human experiences, but are flexible enough to be used in ways that suit the specific needs of every leader.
We’ve designed them to be used by everyone within your organisation – regardless of their status. They work for small and large organisations – because both small and large organisations are made up of human beings who are motivated by similar things: relatedness, competence and autonomy.
The Emotional Culture Deck
– An insanely simple tool for better workplace culture
What is The Emotional Culture Deck and how does it work? Watch this video to find out.
The Emotional Culture Deck provides an insanely simple card-based tool for structured face-to-face conversations about workplace culture, feelings, and experience.
It’s for leaders who need to understand what drives and motivates the people in their organisation, but struggle to bridge the conversation and empathy gap.
Unlike impersonal, reductive, digital approaches that make people feel like undervalued cogs and reduce engagement. The deck helps leaders ensure empathy and human connection become a core part of an organisation’s style and success
Only the Emotional Culture Deck is simple enough to get up and running in minutes, yet powerful and flexible enough to drive lasting organisational change.
Some organisations who are currently using The Emotional Culture Deck:
NEW ZEALAND RUGBY | AIR NEW ZEALAND | KIWIBANK | FLETCHER BUILDING | WESTPAC | XERO | UPRISE DIGITAL | HAWKES BAY REGIONAL COUNCIL | BANK OF NEW ZEALAND | NETBALL AUSTRALIA | THE PUBLIC TRUSTEE QUEENSLAND | WELLINGTON CITY COUNCIL | THINK CONCEPTS | CRICKET WELLINGTON | GARAGE PROJECT | STORYPARK | PAYMARK | TRILOGY INTERNATIONAL | FAIRWAY RESOLUTION | IKON COMMUNICATIONS SYDNEY | OCEAN DESIGN | CRIMSON CONSULTING | PEOPLE LABS | KOKAKO COFFEE | DAIMLER FLEETBOARD | ARO DIGITAL | CREATIVE HQ | JAXZYN EMPLOYEE EXPERIENCE COMPANY |
What people are saying about The Emotional Culture Deck...
The Customer Experience Deck (Prototype)
– A beautifully simple tool for better customer experience
“Who are our customers? What do we want them to feel (and not feel)?”
Successful organisations are deeply focused on their customers. Customer experience (CX) will overtake price and product as the main brand differentiator by 2020.
This card game can help you and your organisation become more customer-centric. It works by sparking structured conversations about who your customers are, what you know and don’t know about them, and how you want customers people to feel when they engage with your business.
We designed the CX Deck because we’ve found that many organisations struggle to get to the heart of these customer relationships. Leaders know they need to be more customer-centric. Front line teams often have great insights. The CX Deck is a simple, human way to build shared understanding and better customer brand experiences and relationships.
“We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” – Jeff Bezos
SOME ORGANISATIONS WHO HAVE BEEN USING THE CUSTOMER EXPERIENCE DECK AS WE HAVE DESIGNED AND DEVELOPED IT:
TERTIARY EDUCATION COMMISSION – KOKAKO – WESTPAC – PORIRUA CITY COUNCIL – FLIGHT COFFEE – BOBUX – WELLINGTON CITY COUNCIL – REDVESPA