Let’s humanise the way you connect with your people and customers

 
 
 
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Because it's always been done that way is the reason we question it. We understand human behaviour to change human behaviour. We help people see their world slightly differently.  

 
 
 
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WHO WE ARE

We are a leadership company that exists to create more successful, empathy-driven organisations and leaders. 

Our mission is to be the most human and empathetic leadership company in the world. We believe to make an impact on your world you need to understand how to switch people’s behaviours. It's part science, part creativity.   

 
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OUR TOOLS

We create simple, face-to-face games that help leaders co-design workplace and customer experiences in a simple, human way.

 
 
 

WHAT WE DO

We design tools and experiences that nudge leaders to reimagine their cultures and customer experiences.

Creating more human conversations in the workplace lies at the heart of everything we do to help shift cultures and customer experiences. The tools we design and use help leaders to shift they way they think about workplace cultures and customer experiences. At the heart of this is how leaders understand what motivates and drives their people and their customers.

The CX Deck is here now!

A card game to help you and your organisation become more customer-centric.

 
 

YOUR CUSTOMERS WON'T BE ENGAGED UNLESS YOUR PEOPLE ARE ENGAGED

— JEREMY DEAN, FOUNDER & DIRECTOR

 
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Who we work with

We have worked with leaders from these companies, and leaders from these companies have adopted our tools:

New Zealand Rugby | Panasonic | Air New Zealand | Westpac | Fletcher Building | ACC | Kiwibank | Chorus | Wellington City Council | Trilogy International | Think Concepts | Cricket Wellington | Bobux | Garage Project | Xero | Story Park | Porirua City Council | Uprise Digital | Fairway Resolution | Empathy Design | The Public Trustee Queensland

 
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The type of organisations we work with doesn’t matter so much, but the types of people do. We love to work with entrepreneurial leaders who are driven to improve how they connect and care for their people and customers. 

The leaders we work with are CEO's, Founders, Human resource managers, People & Capability specialists, Brand managers, Customer experience managers, Team leaders, Coaches and Consultants.